Terms & Conditions
Last Updated: November 3, 2025
1. Acceptance of Terms
By accessing and using the Silkworm Treasures website, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website.
2. Wholesale Account Requirements
Silkworm Treasures operates as a wholesale business. To place orders, you must:
- Apply for and be approved for a wholesale account
- Provide accurate business information
- Be a registered business entity or authorized reseller
- Maintain active and good standing status
- Meet minimum order requirements as specified
3. Account Security
You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized use
- Ensuring your account information is accurate and up-to-date
4. Orders and Pricing
- Order Acceptance: All orders are subject to our acceptance and product availability.
- Pricing: Wholesale prices are shown to approved accounts only. Prices are subject to change without notice.
- Minimum Orders: Minimum order quantities may apply to certain products.
- Order Confirmation: You will receive an order confirmation email upon successful order placement.
5. Payment Terms
- Payment is required at the time of order placement unless credit terms have been arranged
- We accept major credit cards and bank transfers
- All prices are in USD unless otherwise stated
- Taxes and duties are the responsibility of the buyer
6. Shipping and Delivery
- Shipping Costs: Calculated based on destination and order value
- Delivery Times: Estimates only and not guaranteed
- International Shipping: Customs duties and taxes are the buyer's responsibility
- Risk of Loss: Passes to buyer upon delivery to carrier
7. Returns and Refunds
Our return policy for wholesale orders:
- Defective products may be returned within 14 days of receipt
- Custom or made-to-order items are non-returnable
- Return authorization must be obtained before returning products
- Original packaging and product condition must be maintained
- Shipping costs for returns are the buyer's responsibility unless the product is defective
8. Product Information
- We strive for accuracy but do not warrant that product descriptions are error-free
- Colors may vary due to monitor settings
- Handcrafted products may have slight variations
- Product specifications are subject to change
9. Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Silkworm Treasures and protected by copyright and trademark laws.
10. Limitation of Liability
To the maximum extent permitted by law, Silkworm Treasures shall not be liable for:
- Indirect, incidental, or consequential damages
- Loss of profits or revenue
- Business interruption
- Damages exceeding the amount paid for the product
11. Force Majeure
We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, labor disputes, or government actions.
12. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Turkey. Any disputes shall be subject to the exclusive jurisdiction of the courts of Istanbul.
13. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website constitutes acceptance of the modified terms.
14. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
15. Contact Information
For questions about these Terms and Conditions, please contact us:
- Email: info@silkwormtreasures.com
- Phone: +90 534 889 01 21
- Address: Istanbul, Fatih