Last updated: 5 October 2026

1. Overview

These Terms of Service (“Terms”) govern your use of the Silkworm Treasures website and purchases made through it or through a quotation we provide. “Silkworm Treasures”, “we”, “us” and “our” refer to the business identified below. “You” refers to a website visitor, account holder or customer.

By using the website, applying for an account or placing an order, you agree to these Terms. Our Shipping & Delivery and Returns & Refunds policies provide further details about orders. Our Privacy Policy explains how we handle personal information.

2. Business information

Silkworm Treasures is operated by MEHA MODA VE EV TEKSTİLİ SANAYİ TİCARET LİMİTED ŞİRKETİ, a company based in Türkiye.

For questions about an order or these Terms, please use the Contact Us page on our website. Do not send a return to an address printed on a parcel or invoice unless we have confirmed the return address to you in writing.

3. Wholesale accounts

Silkworm Treasures primarily supplies businesses. When applying for a wholesale account, you confirm that the information you provide is accurate and that you are authorised to act for the business named in the application. An application does not guarantee approval or access to wholesale pricing.

If you create an account, you are responsible for keeping your login details secure and for notifying us promptly if you suspect unauthorised access. We may suspend an account where reasonably necessary to investigate misuse, suspected fraud or a material breach of these Terms.

If we accept an order from someone purchasing as a consumer, any mandatory consumer rights that apply to that purchase remain in force.

4. Products and handmade characteristics

Our textiles and products may be handwoven, handmade or finished by hand. Differences in motif placement, colour, weave, texture, dimensions and finishing are part of their handmade character. Colours can also appear different on different screens.

We make reasonable efforts to present products accurately. Please review the description, measurements, materials and care information before ordering. For a wholesale or custom order, the specifications expressly confirmed in writing take precedence over general website descriptions where they differ.

5. Availability, quotations and custom orders

Products and fabrics may be available in limited quantities. An item displayed on the website or added to a cart is not reserved until the order has been accepted.

Wholesale quantities, specially selected fabrics, bespoke production, private-label work and other custom requests are subject to our written confirmation. A quotation or order confirmation may set out product specifications, quantities, pricing, payment stages, production timing, delivery arrangements and any order-specific conditions.

If an individually agreed written quotation, order confirmation or contract conflicts with these Terms, the individually agreed terms take precedence for that order.

6. Prices, payment and taxes

The applicable price and currency are those confirmed at checkout or in our written quotation. Shipping charges and any deposit or payment schedule will be stated before the order is confirmed.

You must provide accurate billing information and use a payment method that you are authorised to use. We may begin production or dispatch only after receiving the payment required by the agreed order terms.

Import duties, destination-country taxes, customs charges, brokerage fees and similar charges are the buyer’s responsibility unless we expressly agree otherwise in writing or state that they are included in the price.

7. Orders and acceptance

Submitting an order or accepting a quotation is a request to purchase. An automated message acknowledging receipt does not necessarily mean that we have accepted the order. We will confirm acceptance through an order confirmation or other written communication, subject to any mandatory rule that applies to the transaction.

Please check the products, quantities, specifications, delivery address and contact details before submitting an order. Tell us promptly if anything is incorrect.

Where reasonably necessary, we may decline an order or contact you to resolve an issue involving unavailable fabric or stock, an inability to produce the agreed item, an obvious pricing or technical error, an unverified payment, suspected fraud or an undeliverable destination. If we cannot fulfil an order for which we have received payment, we will return the amount paid for the unfulfilled order in accordance with applicable law.

8. Changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. Whether a change or cancellation can be accepted depends on the stage of the order and the terms agreed for it.

Wholesale, bespoke and specially selected fabric orders may involve materials being reserved, cut or put into production specifically for you. Any applicable cancellation terms or costs for such an order should be confirmed in its written quotation or order confirmation before production begins. We will not impose an undisclosed cancellation charge.

Once goods have been dispatched, return requests are handled under our Returns & Refunds policy and any mandatory legal rights that apply.

9. Shipping and delivery

Production and delivery arrangements are described in our Shipping & Delivery policy and, where relevant, in your quotation or order confirmation. Unless we expressly agree otherwise, delivery dates are estimates.

You are responsible for providing a complete delivery address and any information reasonably needed for import clearance. Please respond promptly if the carrier or customs authority requests information or payment. Charges arising from an incorrect address, refusal of delivery or failure to complete import procedures may be your responsibility to the extent permitted by law and the agreed order terms.

Any specific delivery term or allocation of shipping risk agreed in writing for an order takes precedence over general delivery information on the website.

10. Returns, damaged items and refunds

For a business-to-business order, please contact us within seven business days after delivery if you wish to request a discretionary return or exchange. Include the order number, affected items and quantities, the reason for your request and photographs where relevant. A request does not mean a return has been approved.

Inspect deliveries promptly. If goods arrive damaged, are missing or differ materially from the confirmed order, contact us as soon as possible and keep the product and packaging available for review. We will assess the issue against the confirmed specifications, agreed order terms and applicable law.

Bespoke and specially selected fabric orders are reviewed under the terms confirmed before production. Please do not send goods back until we have provided written return instructions. The available remedies, shipping arrangements and refund process are explained in our Returns & Refunds policy.

Nothing in these Terms limits a right or remedy that cannot legally be excluded.

11. Resale and intellectual property

Business customers may resell genuine products purchased from us, subject to the terms of their order and applicable law. Buying a product does not transfer ownership of Silkworm Treasures’ name, logo, photographs, website content or other intellectual property.

Please obtain our written permission before using our product photographs, videos, descriptions or other brand materials in your own listings, advertisements or catalogues, unless we have supplied those materials to you with permission to use them. You may not present yourself as the manufacturer or an authorised representative of Silkworm Treasures unless we have agreed to that arrangement in writing.

If you provide a design, logo or other material for a custom order, you confirm that you have the rights needed for us to use it to fulfil that order. We will not publicly present your private-label design as our own work without your permission.

12. Website use and customer content

You must not use the website for fraudulent or unlawful purposes, interfere with its security or operation, introduce harmful code, or copy and commercially exploit its content without permission.

If the website allows you to submit a review or photograph, you remain responsible for that content and for obtaining permission from anyone identifiable in it. You give us permission to display your submission in connection with the relevant product or review feature. We will seek separate permission before using an identifiable customer photograph for other promotional purposes.

13. Third-party services and privacy

Payments, deliveries and other parts of an order may involve independent service providers. Their own terms may apply to the services they provide. Nothing in this section removes responsibility that we cannot legally exclude.

Our Privacy Policy explains how we collect and use personal information, including information submitted with wholesale applications and orders.

14. Website availability and liability

We aim to keep the website accurate and available, but temporary interruptions or errors may occur. We may correct website information and update its features without changing the agreed specifications or price of an accepted order without an appropriate legal basis or your agreement.

To the extent permitted by applicable law, neither party is responsible for indirect or consequential losses that were not reasonably foreseeable when the order was agreed. Any limitation of liability in an individually agreed wholesale contract will apply to that order. Nothing in these Terms excludes liability for fraud, intentional wrongdoing or another matter that cannot legally be limited.

15. Events outside our reasonable control

Production or delivery may be affected by events outside our reasonable control, including transport disruption, customs delays, natural disasters or interruptions to essential supplies. We will inform you of a material delay when reasonably possible and discuss the appropriate next step. Your rights under applicable law and any individually agreed order terms remain in force.

16. Governing law and customer rights

These Terms are governed by the laws of the Republic of Türkiye, subject to any mandatory law that applies to the customer or transaction. Disputes will be handled by the court or other authority with jurisdiction under applicable law, unless the parties have validly agreed otherwise for a particular business order.

A purchase made wholly or mainly for business purposes may be subject to different rules from a consumer purchase. If you are purchasing as a consumer, these Terms and our wholesale policies do not remove any mandatory consumer protection available to you.

17. Changes to these Terms

We may update these Terms from time to time. The version published when an order is accepted will apply to that order, together with its individually agreed written terms. A later website update will not by itself change an existing order.

If a provision is found unenforceable, the remaining provisions will continue to apply. Our delay in enforcing a provision does not waive our right to do so later.

18. Contact

For questions about these Terms, an order or a proposed return, please contact Silkworm Treasures through the Contact Us page on the website.