Silkworm Treasures is operated by MEHA MODA VE EV TEKSTİLİ SANAYİ TİCARET LİMİTED ŞİRKETİ (“we”, “us” or “our”). We are the controller of the personal information described in this policy.

This policy explains how we handle personal information when you visit silkwormtreasures.com, apply for a wholesale account, request a quotation, place an order or contact us. It also applies to the people who act on behalf of a business customer. Information about a business may be personal information when it identifies an individual, such as a sole trader.

Information we collect

Depending on how you interact with us, we may collect:

• Account and business details: your name, email address, phone number, company name, business address, business type, website, estimated order volume, and any tax or VAT number you choose to provide.

• Order and enquiry details: products, quantities, specifications, quotations, delivery and billing details, payment status, and the contents of your messages to us.

• Website and technical information: IP address, device and browser information, security logs, and information collected through cookies or similar technologies.

We receive this information from you, from someone acting on behalf of your business, and from the service providers involved in fulfilling an order.

How we use your information

We use personal information to review wholesale applications, manage accounts, respond to enquiries, prepare quotations, confirm and fulfil orders, arrange payment and delivery, provide support, keep required business records, and protect our website and customers against misuse.

Depending on the activity, we process this information because it is needed to take steps towards or perform a contract with you, to meet a legal obligation, or for our legitimate interests in operating and securing our wholesale business. Where consent is required, such as for certain marketing messages or optional cookies, we rely on that consent. A business representative’s information may be processed for our legitimate interests even when that representative is not personally a party to the order.

Marketing messages

We may send product news or other promotional emails where you have separately opted in or where applicable law otherwise permits. You can unsubscribe using the link in a marketing email or by contacting us. Order updates, replies to your enquiries and other service messages are separate from marketing.

Cookies

Our website may use cookies needed for its operation and security. If analytics or advertising technologies are used, we will explain the active tools and provide the choices required by applicable law. Where consent is required, optional technologies should remain inactive until you choose to allow them. You can also manage cookies through your browser settings, although blocking necessary cookies may affect how the site works.

Who receives your information

We share information only where needed with providers that help us operate the website, host data, process payments, send emails, fulfil deliveries or maintain business records. Order information may also be shared with banks, carriers, customs agents and other parties involved in an international shipment. We may disclose information to professional advisers or public authorities when required by law or necessary to protect our rights.

These recipients receive only the information relevant to their role. We do not provide wholesale applicants’ contact details to other customers.

International transfers

We are based in Türkiye and serve customers in other countries. Information may be transferred internationally when an order, shipment or supporting service involves another country. Where a transfer is subject to specific legal requirements, we will use an applicable transfer mechanism or other lawful basis.

How long we keep information

We keep information for as long as needed to manage an application, account, enquiry or order, and then for any period required by tax, accounting or other applicable laws. We may retain limited records where necessary to resolve a dispute or establish a legal claim. Marketing information is kept until you unsubscribe or we no longer need it, subject to any limited record needed to respect your choice.

Security

We use appropriate organisational and technical measures to protect personal information. No online service can guarantee absolute security. Please contact us if you believe your account or information has been compromised.

Your rights

Depending on the law that applies to you, you may request access to your personal information, ask us to correct or delete it, object to or request a restriction of certain processing, or request a copy in a portable format. You may withdraw consent at any time where processing is based on consent. Withdrawal does not affect processing that took place before it.

To make a request, email [email protected]. We may need to verify your identity before responding. You may also have the right to complain to the relevant data protection authority.

Children

Our wholesale services are intended for adults acting for a business. We do not knowingly collect personal information from children through wholesale account applications.

Changes to this policy

We may update this policy when our practices or legal requirements change. The current version will be published on this page with its updated date.

Contact

For privacy questions or requests, contact:

MEHA MODA VE EV TEKSTİLİ SANAYİ TİCARET LİMİTED ŞİRKETİ
Email: [email protected]
Website: silkwormtreasures.com/contact.php