Privacy Policy

Last Updated: November 3, 2025

1. Information We Collect

At Silkworm Treasures, we collect information that you provide directly to us, including:

Account Information: Name, email address, phone number, company details when you register for a wholesale account.
Order Information: Shipping and billing addresses, payment information (processed securely through our payment providers).
Communication: Any information you provide when contacting our customer service team.
Usage Data: Information about how you use our website, including IP address, browser type, and pages visited.

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Communicate with you about your account and orders
Provide customer support
Improve our website and services
Send you marketing communications (with your consent)
Prevent fraud and enhance security
Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service Providers: Companies that help us operate our business (shipping carriers, payment processors, email service providers).
Legal Requirements: When required by law or to protect our rights.
Business Transfers: In connection with a merger, acquisition, or sale of assets.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

5. Your Rights

You have the right to:

Access and receive a copy of your personal data
Rectify inaccurate personal data
Request deletion of your personal data
Object to or restrict processing of your personal data
Data portability
Withdraw consent at any time

6. Cookies

We use cookies and similar technologies to improve your experience on our website. You can control cookies through your browser settings. Essential cookies are necessary for the website to function properly.

7. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

8. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: info@silkwormtreasures.com
Phone: +90 534 889 01 21
Address: Istanbul, Fatih